Terms and Conditions consumers

  1. Information about us

You are dealing with JPS Aquatic (UK) Ltd (“we”/”us”). Dennerle Plants is a trading name of ours. We are registered with Companies House for England & Wales, and our company information is as follows:

JPS Aquatic (UK) Ltd

Company number 15238823

Unit 11, Block 22

Old Mill Lane Ind. Est.

Mansfield Woodhouse

NG19 9BQ, United Kingdom

You can contact us by email at info@dennerleplants.co.uk or write to us at our address given above.    

  1. Processing of personal data

We will process your personal data in accordance with our Privacy Policy which you can look up on our website.

  1. Ordering

By placing an order on our website, you are offering to purchase a product which we will accept to sell to you on the following Terms & Conditions.

When you place an order, you will receive an order acknowledgment email stating the products you have ordered. This does not constitute acceptance of your order.

Acceptance is acknowledged and a contract entered into when your order has been shipped to you from our warehouse or suppliers.  

Non-acceptance of your order may be due to; being unable to authorise your payment, a product pricing or description error, the product being unavailable, we do not deliver to your area.   

  1. Price and Delivery Costs

Information displayed on our website relating to pricing and delivery costs is subject to change by us without notice.

Occasionally, an error may occur, and goods and delivery costs may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price or at all. We will (at our discretion) either not accept your order or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order.

Unless stated otherwise, all prices include VAT but exclude delivery costs. Delivery costs can be looked up at our website. They will be notified to you separately before you place your order.

  1. Availability and Delivery

Information displayed on our website relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on our website. All orders are subject to availability at all times.

Information on sizes and measurements of the products are approximate, as living items there will always be some variation.

Please refer to our website for information about delivery options and restrictions.

We will use reasonable endeavours to deliver the goods on any specified date we agree, or if no date is specified, within 30 days after the day on which you place your order. We are not liable for any delay in delivery. In the event that a delivery does not take place, we will suggest an alternative delivery date.

We are not liable for any delay in delivery caused by the unavailability of someone to take delivery of the goods. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of goods that could not be delivered because you were unavailable. In case of your unavailability or your refusal to accept an order from our carrier, you may be liable for any additional carrier costs, including the cost of returning the goods to us.  

  1. Payment

We accept a variety of payment solutions. Please refer to our website.

We reserve the right to refuse certain payment solutions for a given order and to refer to other payment solutions. You are responsible for any costs incurred in connection with money transactions.

  1. Right to Cancel

You have the right to cancel the contract without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the last good.

To exercise your right to cancel, simply fill out our online cancellation form. To meet the cancellation deadline, it is sufficient for you to submit the cancellation form before the cancellation period has expired.

You shall return the goods to us without undue delay and in any event not later than 14 days from the day on which you timely submit the online cancellation form.

Our return address is

Unit 11, Block 22

Old Mill Lane Ind. Est.

Mansfield Woodhouse

NG19 9BQ, United Kingdom

We are unable to accept returns made in person at our return address.

You will have to arrange for and bear the cost of returning the goods. The goods are your responsibility until they reach us.

It is important that any good you return to us is in good condition, undamaged and in its original – and where relevant sealed - packaging.

Please note that your right to cancel is forfeited if you break the seal on goods that are in sealed packaging. The term “sealed packaging” includes packaging that protects the goods from contamination and/or for hygienic reasons serves as a guarantee that the goods have not been opened. All our plants come in sealed packaging.

  1. Refunds Policy

Following your cancellation, we will refund you the price paid for the cancelled order (or cancelled part of the order) less any collection or return charges (if any). If you cancel your entire order, we will also refund any standard delivery charges paid, or an amount equal to those charges if you elect to use a more expensive delivery method. We will make the refund within 14 days after the day, whichever is the earliest:

- You notified us to cancel your order, where you have not received the goods (and the goods have not been dispatched to you) or where we have agreed to collect the goods; or,
- We receive the goods you returned to us, where you are in receipt of the goods; or
- You provide us with a proof of return for the goods, where you have returned the goods but we have not yet received them.

We will refund you using the same means of payment as you used to pay for your order. You will not incur any fees as a result of the refund.  

We reserve the right to make a deduction from the amount of the refund for the diminished value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use means handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, in particular if it goes beyond the sort of handling that might reasonably be allowed in a shop.

  1. Faulty or Wrong Products

If the product you receive is faulty or wrong, please contact us at info@dennerleplants.co.uk quoting your order number, your name and address, details of the product and the reason for your complaint, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Please keep in mind that plants are perishable, living items that require specific care in order to stay alive and healthy. If a plant is not of suitable condition on delivery, it will show within a few days after delivery.   

We will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund for faulty or wrong goods.

  1. Title and Risk

You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you or a person nominated by you, they will be held at your own risk and you will be responsible for them.

  1. Liability

To the extent not prohibited by law, we accept no liability for any:

-loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
- loss which arises when we are not at fault or in breach of these Terms and Conditions; and
- business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).

Nothing in these terms will affect any liability we may have: (a) for fraudulent misrepresentation; (b) for death or personal injury arising from our negligence: (c) under Part I of the Consumer Protection Act 1987; (d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.

  1. Force Majeure

We will have no liability to you for any breach of contract that is caused by any event or circumstance beyond our or our suppliers’ reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, disease outbreak, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).

  1. General

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of any other part of these Terms and Conditions and the remainder of the provision in question will not be affected.

No person other than you and us shall have any rights to enforce the contract, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

If we fail to insist that you perform any of your obligations under the contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

You may not assign or transfer your rights or obligations under the contract, unless we agree in writing.

We may update, vary and amend these Terms and Conditions from time to time without prior notice. Each time you order or otherwise purchase any goods from us, the Terms and Conditions in force at that time will apply (as set out on our website). Please check our website to ensure that you understand which Terms and Conditions apply.

  1. Complaints Procedure

Please address any complaint you might have to info@dennerleplants.co.uk.

  1. Law and Jurisdiction

These Terms & Conditions are governed by English law. Any contract for the purchase of goods from our website and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have jurisdiction. However, if you are a resident in Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland, you may also bring proceedings in Scotland.

Last updated on 1 March 2024